Refund & Return Policy

Last updated: May 2026

This policy explains refunds and returns in two contexts: (1) services you buy from Infurotech (custom store design, build, and maintenance), and (2) your customers' purchases on stores we build for you, which you control.

1. Services purchased from Infurotech

store.infurotech.com is a marketing and enquiry site. We do not sell physical products here. When you engage Infurotech for a store project, fees, milestones, deposits, and refund terms are set out in your signed proposal, statement of work (SOW), or master services agreement. That document governs if a refund applies.

Deposits and milestone payments

• Deposits secure capacity and discovery work. They are typically non-refundable once discovery or design has started, unless your SOW states otherwise.
• Milestone invoices cover defined deliverables (e.g. design approval, staging launch). If you cancel after a milestone is delivered and accepted, payment for completed milestones is generally not refunded.
• If we fail to deliver a contracted milestone and cannot remedy within a reasonable cure period, refund or credit is handled per your SOW.

Cancellation by you

You may cancel a project as allowed in your SOW. You remain responsible for fees for work performed to the cancellation date and any non-cancellable third-party costs we incurred on your behalf (domains, licences, paid media, etc.).

Cancellation by us

We may cancel or pause work for non-payment, breach of Terms, unlawful use, or inability to proceed for reasons outside our control. Prepaid amounts for undelivered work may be refunded or credited at our discretion and per your contract.

Chargebacks

If you dispute a charge with your bank without contacting us first, we may suspend services until the matter is resolved. Please email info@infurotech.com so we can address billing concerns directly.

2. Returns on your live ecommerce store

Stores we build for you are operated by you, not by Infurotech. Your shoppers buy from your business. You are responsible for:

• Return, exchange, and refund rules shown on your storefront
• Compliance with consumer protection laws in your markets (e.g. cooling-off periods, defective goods)
• Processing refunds through your payment provider
• Restocking, shipping labels, and customer support

We can help you configure return workflows, policies pages, and payment refunds in your store admin as part of a support or maintenance engagement — but legal and commercial responsibility for buyer refunds remains yours.

3. Digital goods and subscriptions

If you sell digital products or subscriptions on your store, your policy should state whether refunds are offered after access or download. We recommend clear checkout terms and email receipts. Ask us during onboarding if you need policy page templates on your store.

4. How to request a refund (Infurotech invoices)

1. Email info@infurotech.com with your company name, invoice number, and reason.
2. We will review against your SOW and respond within 10 business days.
3. Approved refunds are processed to the original payment method where possible.

Related policies

See also our Terms of Service and Privacy Policy.